Cancellation policy

We hope you love your purchase! But if you're not completely satisfied, we're here to help. 

If you'd like to cancel your purchase, please let us know ASAP as we typically ship out the same day/ within 24 hours of order placement

Eligibility

  • Returns are accepted within 14 days of the delivery date. 
  • Item must be: 
    • Unused and in original condition. 
    • In the original packaging (including any labels, tags, or protective film). 
  • Order number and name are required. 

 

Non-Returnable Items 

Please note that we cannot accept returns on: 

  • Sale or clearance items.
  • Personalized or custom products. 
  • Opened or used products. 

 

How to Start a Return 

  1. Email us at noeticpaper@gmail.com with your order number and reason for return. 
  2. We'll review your request and send you return instructions. 
  3. Once approved, ship the item back using a trackable shipping method. 
  4. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective. 
  • If you need assistance with return shipping, please feel free to contact us at noeticpaper@gmail.com 
  • We can provide you shipping label by deducting the shipping fee from the refund amount. 

 

Refunds

  • Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the returned items. 
  • We'll notify you by email once your refund has been processed. 

 

Exchanges

Please contact us for exchanges--we're happy to find you something you'll love!

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a refund right away.